5.1. ERMUSR 05-08-2012 - Laserfiche WebLink

Home Browse Search

Management's Discussion and Analysis -Continued Water and Electric Rates -Continued Water -The Utilities' latest increase in residential and commercial rates was effective January 2009. The rates did not change ft~r 2010, 201 I, or 2012, per a rate study review. The monthly base charge for residential customers is $7.50 per month. In addition [o [he base charge, the Utilities curtently charges its residential customers $1.50 per 1,000 gallons up to 9,000 gallons, $3.50 per 1,000 gallons between 9,000 gallons and 15,000 gallons, and $4.00 per 1,000 gallons for usage above 15,000 gallons. Commercial customers base charges are based upon meter size, from $9.00 to $95.00. An ircigation meter is $40.00 for every month the meter is utilized. There is also a charge per thousand gallons, the same tiers as the residential rates of $1.50, $3.50, and $4.00, except [he graduation from the lower tier to [he higher tier(s) is calculated based on previous consumption. Certain other rates may be offered for conservation incentive purposes. The Utilities' offer a Senior Citizen rate as well. The Utilities requires payment of all utility bills to be paid by the due date stated on the monthly bill. A [en percent penalty is assessed for payments no[ received by the due date. The Utility may discontinue service of a customer not complying with [he disconnect policy of [he Utility after receiving a written disconnect notice. Residential and Commercial/Industrial single phase Customers that have their service discontinued will be charged a minimum of $50.00 to have their service reconnected. Commercial/Industrial three phase customers that have their service discontinued will be charged a minimum of $150.00 to have [heir service reconnected. There are no reconnections after 3:30pm and payments for reconnection are not accepted at [he property site; payments must be made prior to dispatching reconnection Customers can come in ro the office between [he hours of 8:OOam and 3:OOpm to make the payment by cash, money order or credit card; or pay online or by phone with a credit card. The Utilities abides by the Cold Weather Rules. Deposit Policy Per our Deposit Policy, the Utility collects social security numbers from new accounts and utilizes a credit risk assessment tool called "Online Utility Exchange" to determine if a deposit is necessary as a proactive measure [o try and reduce uncollectible accounts. The amount of the deposit required will depend on the risk identified with the customer. For residential customers, if there is a 68 percent or higher probability of non default and no negative history (no disconnection for non-payment or late payments two or more times within 12 months) there is no deposit required. If there is a lower than 68 percent probability of non default, a deposit appropriate to the services supplied will be required before utility service will be extended. Residential deposit amounts are $100 for apartments, $100 for homes with water and sewer, $150 for homes with electric only services, and $250 for homes with all services (electric, water, and sewer). For commercial and industrial customers, a service agreement would need to be signed [hat identifies the guarantor of their business and the guarantor's social security number. A deposit of 2 times the estimated highest monthly bill will be required, with a minimum deposit of $250. The deposit shall be in the form of a cash deposit, personal payment guarantee, or an irtevocable letter of credit. The irrevocable letter of credit will be renewed as required and failure to do so will result in a charge equal to the amount of the letter of credit applied to the monthly utility bill. Deposits will be retained until the account is closed. The deposit will be returned to the customer within 45 days oftermination of service, provided that [he customer has paid in full all amounts due on the account. The appropriate interest will be applied to the account per state statutes. IS