10.1. SR 04-16-2012 - Laserfiche WebLink

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used to travel from work to an employee's residence for rest or lunch breaks without prior supervisor approval. Employees conducting official business out of town (conventions, meetings, etc.) may carry family members as passengers if such accompaniment does not interfere with the best interests of the city and it has been approved by the department director. Resident Complaints Resident complaints provide an opportunity for feedback and identifying problem areas. How well complaints are handled determines the level of confidence and respect the public holds for their municipal government. When handling a complaint be polite and never argue with the complainant even if s/he is angry, unreasonable or insulting toward you and the city. Stay calm, cool and collected. When you receive a complaint, it is very important to properly follow through by doing the following: • Receive and record information pertinent to the complaint. • Determine which employee is responsible to investigate and take corrective action and forward the complaint accordingly. • Follow-up on to ensure action has been taken to correct the problem. Emergency Closing The city strives to provide appropriate services to the community during periods of inclement weather or other emergencies, as well as to keep its facilities open during normal business hours. The safety of employees and their dependents is very important and the city acknowledges that adverse weather or other emergency conditions (Emergencies) in which employees may require employees to request to be excused from work. The following Emergency Closing Policy applies to all employees except those employees in departments that are expected to remain open and on duty during such emergencies. • In the event of an emergency, the city administrator and/or the Mayor may declare a State of Emergency. The city administrator will communicate the declaration of a State of Emergency to all department directors. Directors are responsible for communicating the State of Emergency to their staff. • When a State of Emergency is declared, each employee may determine whether s/he will remain at work or utilize appropriate leave. If an employee determines that his/her safety or the safety of his/her dependents may be jeopardized if the employee reports to work or if at work, remains on duty, the employee may request authorized emergency leave. An employee with authorized emergency leave must utilize vacation or compensatory time for the time away from work. If the employee does not have vacation or compensatory time, the emergency leave will be unpaid.