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~ / r <br />3. <br />Successfully manage customer needs, <br />monthly billing and collections. Customer <br />monthly billing included approximately 9,227 <br />electric, 4,5 I I water, 4,471 sewer and 6,829 <br />garbage/organics accounts. Continued focus <br />on providing excellent customer service. <br />2. Provide administrative support for 37 <br />employees including 5 managers and their <br />respective departments. <br />ERMU Services <br />~ .i..... _.._ ... __ r <br />C ntinued focus on minimizin write-offs a Electric W ter ~ ~~"`~`~ <br />Implemented measures to utilize a platform <br />i <br />administered by the State of Minnesota, <br />which is called Revenue Recapture. This allows the Utilities to collect past due <br />balances from State tax refunds and/or renter's credits prior to the State issuing <br />the refund. <br />o g a <br />Sewer <br />4. In 201 I , Elk River Municipal Utilities worked towards increasing our customer <br />service online options. Because of these efforts, in 2012, the Utilities will be able <br />to provide account information and bills online. Additionally, customers will be <br />able to schedule payments online with a credit card or bank account. <br />5. Ongoing review and participation in the Resource <br />Planning Coalition, a group of utilities coordinating <br />efforts through a joint power planning and request for <br />proposal process. Continued efforts in research and <br />analysis of our power supply options in search of <br />lower cost energy. <br />6. Actively supported and participated in Minnesota <br />Municipal Utilities Association (MMUA) and American <br />Public Power Association (APPA) with industry, <br />energy, and water policy issues. <br />7. Previously, our quarterly newsletters and marketing <br />materials were outsourced. In 201 I, we were able to bring that in-house and <br />utilize our staff talent to produce these items. <br />Garbage <br />:.. <br />• <br />