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• System Improvement <br />Being recognized by the RP3 program demonstrates to community leaders, governing board members, <br />suppliers and service providers a utility's commitment to its employees, customers, and community. <br />Additionally, an RP3 designation is a sign of a utility focused on operating an efficient and reliable <br />distribution system. <br />In the RP3 system, applicants can earn up to 100 points for their practices and accomplishments in each of <br />the four disciplines. Criteria within each category are based on sound business practices and are intended <br />to represent autility-wide commitment to safe and reliable delivery of electricity. A list of the specific <br />scoring criteria is provided in the following sections and summarized in the back of this manual. <br />RP3 Criteria Allocation <br />Sytetn <br />Reliab ilih , ImprovetuettL <br />i~uo X500 <br /> <br />~Vurk Force <br />Development, <br />+:,oo <br />Figure 1: Percentage allocation of points by discipline <br />Reliability <br />The term "reliable" is defined by Webster's Dictionary as an adjective that means: can be relied on; <br />dependable; trustworthy; and worthy of confidence. Although these are all true in context, reliability of <br />an electric system goes deeper than just defining the results that are evident through reliable day-to-day <br />service. <br />Key elements of the Reliability category include reliability indices, a mutual aid agreement, a system- <br />wide disaster management plan (emergency response plan), and both cyber and physical security. To <br />attain the full 25% rating in this section, please see the detailed Reliability section (pg. 14) and Scoring <br />Criteria Summary (pg. 47) in this manual. <br />Safety <br />Workers' safety starts with the utility's safety program. A culture of safety must be created. This <br />commitment to safety must begin with top management and include safety in all aspects of operations <br />