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Confulentuzlity - No Retaliation <br />The Utilities will strive to protect the confidentiality of information the Utilities receives <br />pursuant to this policy to the extent feasible and to the extent permitted bylaw. <br />Retaliation against any individual for making a good faith complaint under this policy, <br />for opposing harassment, or for participating in an investigation of any claim regarding <br />harassment or inappropriate behavior is strictly prohibited. <br />If you feel that you have experienced such retaliation, you should follow the Reporting <br />Procedure outlined in this policy. <br />Questions About This Policy <br />Any questions about this policy or any related matter should be referred to the Human <br />Resources Representative or any Utilities manager. <br />6. BUSINESS CONDUCT <br />[n accepting employment with the Utilities ,employees become its representatives i~, ilic <br />l>uhlir and are responsible for assisting and serving the customers for whom they work. <br />An employee's primazy responsibility is to serve the customers of Elk River Municipal <br />Utilities. The values of Elk River Municipal Utilities -ethics, open and honest <br />communication, maintaining a positive workplace for employees, and serving customers <br />- must guide our daily business activities. We strive for and take individual <br />responsibility for ethical behavior -not only because it is the right thing to do, but also <br />because it is a fundamental value in public services. <br />Unacceptable conduct consists of any act or omission that, in the business judgment of <br />Elk River Municipal Utilities, significantly departs from expected standards of behavior <br />affecting the workplace. Some examples of unacceptable conduct include, but are not <br />limited to: <br />I . Not performing assigned duties to the best of the employee's ability at all times. <br />2. Not rendering prompt and courteous service to customers and the public at all <br />times. <br />3. Not maintaining courtesy and professionalism towards other employees. <br />4. Unauthorized possession of Utilities property. <br />5. Falsifying timekeeping records or any other Utilities records. <br />6. Violating the Utilities' work rules regarding alcohol and illegal drugs. <br />7. Fighting or threatening violence in the workplace. <br />8. Negligence or improper conduct leading to damage of employer-owned or <br />customer-owned property. <br />9. Insubordination or other disrespectful conduct, including failing to respond to <br />warnings or directives to improve conduct or performance. <br />lo. Violation of safety or health rules. <br />I I. Sexual or other unlawful or unwelcome harassment. <br />6 <br />NJH+ 2t; I u <br />~ar.,i~~•, °i~ii <br />