6.1. ERMUSR 05-10-2011 - Laserfiche WebLink

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organization on Michelle Martindale's part, are attributed as major factors in the success of this year's shut-offs. We also had a uniformed officer here two of the days and greatly appreciated the service the police department provided to us. We have a few items that have presented themselves as potential opportunities for increased efficiency and improved customer service. Each of these is under $5,000 individually but given the tight margins of the budget this year, these will not be pursued until further into the year if it can be determined that the finances will allow it. We have some money budgeted for unforeseen projects or necessary maintenances, and we also have some new items in the budget Chis year that are unknowns for actual costs (the new after hours service and the meter reading coming in house.) Given these unknowns, we are especially cautious about committing to new projects, however see value in pursuing them. One of these items is an automated voice dialing system for leaving messages such as scheduled power outages, bill due date reminders, and specialized collection efforts. We also are looking at a software component to help with automated processing of certain payments, and a website update/facelift. These items are brought to your attention so you are aware we are looking into these things and will be careful before proceeding.