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The NLC Leadership Training
<br />Institute offers training pro-
<br />grams designed to help local
<br />officials build their leadership
<br />skills. The Institute receives direction and
<br />support from the NLC Leadership
<br />Training Council which is comprised of
<br />elected and appointed officials who are
<br />members of NLC.
<br /> A separate registration fee is required
<br />for these pre-conference seminars. All
<br />seminars will be held at thc Washington
<br />Hilton Hotel. Because space is limited for
<br />each of these sessions, registrations will be
<br />accepted on a space available basis only.
<br />
<br />Ffida'
<br />Half-Day Semina%
<br />Am"ERNOON
<br />
<br />I. ~xEETING YOUR
<br />CITIZENS, EXPECTATIONS
<br />THROUGH QUALITY
<br />CUSTOMER SERVICE
<br />1:30p.m. - 5:OOp.~
<br />Registration fee: $95
<br />This seminar will examine the role of the
<br />elected official in ddivering quality ser-
<br />vices, exploring ways to determine what
<br />citizens as customers really want and how
<br />to meet their expectations within a limited
<br />budget.
<br />lmtructor:
<br /> Merle Helickson, Training Consultant,
<br /> Bellevue, Washin~on
<br />
<br />II. CONNECTING
<br />ELECTRONICALLY:
<br />USING TECHNOLOGY TO
<br />REACH YOUR
<br />COMMUNITY
<br />l :3O p.m. - 5:00p.m.
<br />Registration fee: $95
<br />Elected officials will increase their comfort
<br />level with using electronic techniques
<br />including the Intemet, electronic cit3'
<br />hails, video news releases, public service
<br />announcements, and free-standing 'kiosks
<br />to connect with dtizens.
<br />lnstru~or :
<br /> 'ene Marlow, Ph.D., President,
<br /> ,ledia Enterprises, Inc., New York,
<br /> New York
<br />
<br />Ill. LEVERAGING
<br />RESOURCES FOR SAFER
<br />COM2~UNITIES
<br />l:30p.~ - 5:00p.m.
<br />Registration fee: $95
<br />
<br />mobilize their communities for action on
<br />public safety issues using techniques to .2
<br />assess local issues and assets, develop .'
<br />action plans*and implementation strate-
<br />gies, and measure program effectiveness.
<br />
<br />Instructors:
<br /> Michael J. Rosati, Director, Carlisle
<br /> Education Center, Newton,
<br /> Massachusetts
<br /> Alice Jones, Senior Research and
<br /> Development Associate, Carlisle
<br /> Education Center, Newton,
<br /> Massachusetts
<br />
<br />IV. INTEGRITY BASED
<br />LEADERSHIP
<br />1:30 p.m. - 5:00 p.m.
<br />Registration fee: $95
<br />Participants will explore the characteristics
<br />and advantages of integrity-driven action,
<br />how to recognize and avoid unintended
<br />ethics errors, and how to promote integrity
<br />and ethical behavior within their commu-
<br />nities.
<br />Instructor:
<br /> Louie Larimer, JD, The Latimer
<br /> Center for Ethical Leadership,
<br /> Colorado Springs, Colorado
<br />
<br />V. THE POWER OF
<br />EFFECTIVE CITY HALL
<br />TEAMS
<br />1:30p.m. - 5:00p.m.
<br />Registration fee: $95
<br />Partidpants will learn tools and tech-
<br />niques for dealing with complex issues
<br />at city hall through team work, building
<br />cross-functional tearas, and analyzing
<br />their own and other team members'
<br />styles.
<br />Instructors:
<br /> Bernie Hayen, Director of Special
<br /> Services, League of Kansas
<br /> Municipalities, Topeka, Kansas
<br /> Deana Sturd, Assistant Director of
<br /> Special Services, League of Kansas
<br /> Municipalities, Topeka, Kansas
<br />
<br />Saturday'
<br />Full-Day Seminars
<br />
<br />VI. THE
<br />TELECOMMUNICATIONS
<br />ACT OF 1996: ITS IMPACT
<br />ON LOCAL
<br />GOVERNrMENrTS
<br />9:00 a.m. - 5:00p.m.
<br />Registration fee: $145
<br />Telecommunication experts and local
<br />leaders will explore the details of the
<br />Telecommunications Act of 1996, how to
<br />protect your interests, and the skills need-
<br />ed to maximize benefits of this important
<br />law for your community. This is a con-
<br />densed version of the Telecommuni-
<br />catiom Act seminars offered by NLC in
<br />1996.
<br />
<br />VH. FACILITATION
<br />SKILLS FOR
<br />ENCOURAGING CITIZEN
<br />INVOLVEMENT
<br />9:00a.m. - 5:00 p.m
<br />Registration fee: $145
<br />This workshop will focus on the skills
<br />local elected officials need to create and
<br />nurture citizen involvement (listening,
<br />using questions, understanding and
<br />responding to group behavior). This is a
<br />new NLC Leadership Development
<br />Certificate Course. 4 credits
<br />Instructor:
<br /> Linda Ehrlich Geen, Training
<br /> Associate, National League of
<br /> Cities, Washington, DC
<br />
<br />aSalf. Daayt~ ~T
<br />AFTERNOON
<br />
<br />VllI. COALITIONS,
<br />POWER, ANrD CONSTRUC-
<br />TIVE CONFLICT: DEVEL-
<br />OPING CIVILITY IN COM-
<br />MUNITY DISCOURSE
<br />1:30 p.m..- 5:00 p.m.
<br />Registration fee: $95
<br />This seminar will focus on how to heal the
<br />gulfs that divide us, particularly the
<br />"isms" of race, sex, and class. Specific dis-
<br />course approaches will be presented as
<br />aids to mana~i.ng conflicts that can dMde
<br />our communmes.
<br />Instructor:
<br /> William W. Wilmot, Ph.D.,
<br /> Mediation, Training and
<br /> Consultation, Missoula, Montana
<br />
<br />IX. ANTICIPATORY
<br />LEADERSHIP: USING
<br />EARLY WARNING SIGNS
<br />TO PREPARE FOR THE
<br />NEXT DECADE
<br />1:30 p.m. - 5:00 p.m.
<br />Registration fee: $95
<br />Participants will learn and practice a
<br />process for identifying early warning
<br />
<br />signals of major change, developing sce-
<br />narios for possible futures, and planning
<br />their communities' response to emerging
<br />issues and trends.
<br />Instructors:
<br /> Rima Shaffcr, Ph.D., Core Faculty
<br /> Member-Applied Behavioral
<br /> Studies Program, Graduate School
<br /> of Continuing Studies, The Johns
<br /> Hopkins University, Baltimore,
<br /> Maryland
<br /> Ken Hunter, Ph.D., Senior Associate-
<br /> The Harrison Program on the
<br /> Future Global Agenda, University
<br /> of Maryland, College Park,
<br /> Maryland
<br />
<br />X. MAXIMIZING
<br />COUNCIL EFFECTIVE-
<br />NESS IN A CHANGING.
<br />ENVIRONMENT
<br />1:30 p.m. - 5:00 p.m.
<br />Registration fee: $95
<br />Pmicipants will learn strategies for maxi-
<br />mizing council effectiveness and for pro-
<br />moting effective communication and con-
<br />tinuous improvement in a dynamic envi-
<br />ronment.
<br />Instructor:
<br /> Brian Lee, Founder, Custom Learning
<br /> Systems Group Ltd., Calgary,
<br /> Alberta, Canada
<br />
<br />XI. "FIRST THINGS FIRST":
<br />CHARTING YOUR
<br />COURSE FOR THE 21ST
<br />CENTURY
<br />1:30p.m. - 5:00p.m.
<br />Registration fee: $95
<br />This workshop will help you chart the
<br />course for your personal lifeboat through
<br />Stephen Covey's latest program of
<br />"putting first things first." Instead of
<br />focusing on time and material things,
<br />Felicia Logan, a certified Covey trainer,
<br />will show you how to align your life
<br />around relationships and results.
<br />Instructor:
<br /> Felicia Logan, Director of Program
<br /> Development, International City/
<br /> County Management Association,
<br /> Washington, DC
<br />
<br />The Leadership Training Institute is
<br />currently developing a curriculum of leadership
<br />development courses designed specifically for local
<br />elected officials, Successful completion of these courses
<br />will result in the NLC Leadership Development
<br />Certificate. Achieving this designation will show your
<br />conununity your commitment to continuous
<br />improvement of your leadership abilities.
<br />
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