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B. Any checks given in payment for services that are returned by the bank <br />marked NSF, (non-sufficient funds) shall be imposed a $20.00 chazge <br />and/or any electronic processing fees. <br />11. DELINQUENCY NOTICE <br />A. Bills are mailed on approximately the 25`h of the month, and are due on <br />the 15~' of the next month. On the 16`h the bills become past due and a <br />penalty of 10% is added to net bill. On the 17`h day (or next business day) <br />a Reminder Notice/Notice of Delinquency is mailed to customers who are <br />~~ <br />past due. The notice contains the following message, To avoid additional <br />charges or the inconvenience of disconnection, please contact our office <br />before the due date above if you aze unable to pay." It further states that no <br />further notice will be given. Customers are encouraged to make <br />arrangements for payment of their bills with the Customer Service <br />Representative(s). If service is disconnected there is a reconnection charge <br />within the normal working hours of 8:00 am - 3:30 pm Monday-Friday. If <br />payment is made before 3:30 pm, reconnection will occur that day. No <br />reconnects are done after 3:30 pm. <br />12. DISPUTED BILLS <br />A. A customer who disputes the amount of his hill or is unable to pay the full <br />amount of the bill due to temporary financial difficulties shall have the <br />right to an informal conference with the Customer Service Representative <br />in the Elk River Municipal Utilities offices on business days, during <br />normal working hours. Said employee shall have the authority to make <br />arrangements with the customer for the deferred payment schedule of that <br />bill, and shall also have the authority to review and recommend <br />adjustments concerning the amount of the bill. <br />13. HARDSHIP CASE AND TEMPORARY FINANCIAL DIFFICULTIES <br />A. The Customer Service Representative will make every effort to arrange a <br />reasonable and feasible deferred payment program for a customer with a <br />legitimate financial difficulty. Size of the delinquent account, the time the <br />bill has been overdue and other relevant credit factors presented by the <br />customer will be considered. <br />1. In evaluating whether the financial difficulties of a particular customer <br />aze "temporary", the Customer Service Representative may consider <br />the past credit history of the customer as well as other appropriate <br />factors. For example, a customer who has been financially unable to <br />pay a bill on previous occasions may be considered a repetitive credit <br />risk and said customer's financial difficulties may not be considered to <br />