6.1b ERMUSR 05-13-2025 - Laserfiche WebLink

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______________________________________________________________________________ Page 1 of 1 UTILITIES COMMISSION MEETING TO: ERMU Commission FROM: Sara Youngs – Administrations Director MEETING DATE: May 13, 2025 AGENDA ITEM NUMBER: 6.1b SUBJECT: Staff Update ACTION REQUESTED: None DISCUSSION: • Office walk-in traffic for April consisted of 122 customers, averaging 22 customers per week over the four-week period. • ERMU disconnections for April: The Cold Weather Rule was in effect, meaning customers could not be disconnected until 30 days after they receive their disconnection notice. o Cycle 4 – 5 disconnections o Cycle 1 – 13 disconnections o Cycle 2 – 7 disconnections o Cycle 3 – 10 disconnections o Cycle 4 – 7 disconnections • The Cold Weather Rule ended on April 30, 2025. Customers will receive one past due reminder and an automated phone call that they are subject to disconnection for nonpayment. Once a customer is disconnected, they must pay their full past due balance for services to be restored. • During the month of April 2025, the customer service team entered 72 payment arrangements with customers. During April 2024 there were 40 payment arrangements. • A substantial portion of staff time is currently devoted to the Advanced Metering Infrastructure (AMI) project, with customer service representatives actively making outbound calls to arrange water meter replacements. • Currently there are ten active residential solar photovoltaic projects planned or under construction in the ERMU service territory. • In the last 30 days combined, the level two chargers located downtown and in the parking lot in front of ERMU had 25 sessions and provided customers with 353 kWh of green energy. • The administrations director, IT staff, and finance manager participated in a three-day training session focused on security permissions, conducted by the National Information Solutions Cooperative. 105