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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionSara Youngs – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />May 10, 20226.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> The customer service team is working diligently with Republic Services and residents to <br />get garbage service back to normal. Calls are returning to a typical level and <br />communication to the residents is consistent that they have a service day not a service <br />time, so carts should be at the curb by 6 a.m. <br /> <br /> The customer service manager met with each member of the team to evaluate her first <br />60 days on the job. <br /> <br /> Exploring options for an electronic application for new residential customers to be built <br />in toERMU’s website. <br /> The customer service team has been working with HydroCorp on mailingletters to <br />residential and commercial customersabout backflow preventioninspections. <br />Residential customers are appreciative of this service we provide to themat no charge <br />which helps ensurethe integrity of our water source. <br /> <br /> The customer service manager, billing specialist, and credit & collections specialist will <br />attend the National Information Solutions Cooperative’s Minnesota user group meeting <br />on May 12 at the Elk River GRE location. <br /> <br />The customer service team has been engaged in a book club, currently reading The <br />Power of a Positive Team. We are discussing the mission and vision statement of ERMU <br />to find a vision statement for the team that describes the service we provide. <br /> <br />______________________________________________________________________________ <br />Page 1 of 1 <br />130 <br />