Laserfiche WebLink
Elk River -:r. <br />MUr1lClpol ut111t1eS <br />13069 Orono Parkway • P.O. Box 430 <br />Elk River, MN 55330-0430 <br />Apri18, 2009 <br />To: Elk River Municipal Utilities commission <br />John Dietz <br />Jerry Gumphrey <br />Daryl Thompson <br />From: Theresa Slominski <br />Subject: Meter Testing Policy <br />5.~} <br />Phone: 763.441.2020 <br />Fax: 763.441.8099 <br />We have a policy regarding meter testing that is somewhat outdated. The policy exists to <br />meet customer demands for requests to test a meter that would not be tested otherwise. <br />For example, if a customer has a high bill one month, many times they will contact the <br />utility and state that it must be incorrect for any number of reasons. The Utilities will <br />always investigate these situations by reviewing customer history, consider current <br />factors, and, if necessary, re-read the meters. If our investigations convince us that the <br />meter reading(s) are incorrect, we will replace the meter. If our investigations convince <br />us that the meter reading(s) are correct, we will not take this measure. Sometimes, this is <br />not acceptable to the customer and so this policy was created (I have no idea how many <br />years ago) to meet the customer demands and release them from any obligation if the <br />meter is actually bad, and hold them accountable if it is not. <br />The policy is outdated because it states that we need to remove the meter to test it, and <br />that is not the case today. Since we can test the meter without removing it, the policy <br />should be updated to reflect that. The wording currently reads: <br />"If a customer requests the removal and testing of his/her electric and or water <br />meter because of high bills, they shall deposit with the Utility the sum of $50.00 <br />for this test and it shall be paid prior to removing the meter for testing." <br />The wording change suggested is the following: <br />"If a customer requests the testing of his/her electric and or water meter because <br />of high bills, they shall deposit with the Utility the sum of $50.00 for this test and <br />it shall be paid prior to testing." <br />The current policy in its entirety is included for your reference. <br />