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J~ <br />Elk River <br />Municipal Utilities <br />13069 Orono Parkway phone: 763.441.2020 <br />Elk River,l~4N 55330 Fax: 763.941.8099 <br />March l , 2005 <br />To: Elk River Municipal Utilities Commission <br />Jerry Takle <br />.iim Tralle <br />John Dietz <br />From: Bryan Adams <br />Subject: Security System Monitoring <br />The security systems that we market and install have been monitored in the past by IDC <br />on a 24 hours/day, 7 days/week basis. Their monitoring location was Bloomington, <br />Minnesota. A couple of years ago, Criticom International purchased IDC. We have <br />recently discovered that Criticom has closed the monitoring/dispatching function in <br />Bloomington, Minnesota and transferred them to New Jersey. We are experiencing more <br />billing discrepancies with Criticom and are having a difficult time resolving them. As <br />billing or monitoring questions arise, we keep getting transferred to different Criticom <br />offices throughout the country and find it difficult to talk to the same person twice. <br />Criticom is now changing their account numbering system so we must now contact our <br />customers to alert them of the change. As long as we must contact our customers, now <br />may be the time to change monitoring companies. <br />WH International Response Center (a division. of Wright Hennepin Electric). has a first <br />class monitoring and dispatch center. They are located in Rockford, Minnesota. They <br />currently provide security system monitoring and dispatch service for many organizations <br />and would be delighted to provide this service to us. The advantages of using WH <br />International include lower service costs than Criticom, they are much easier to do <br />business with, and they're local. This change over will require some reprogramming of <br />the individual security systems. This can be done in most instances over the phone, but <br />on occasion, will require an on site visit. <br />The consolidation of security system companies will continue. As much as we do not <br />like this complication, your staff now feels it is time to switch our security system <br />monitoring, and dispatching services to WH International. We ask authorization to do so. <br />