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APR 1 7 1995 <br />1~~=-riilr~A'Y'f~N <br />® EIk RivF <br />CYlanzber of <br />Area <br />April 14, 1995 <br />Pat Klaers <br />City of Elk River <br />P.O. Box 490 <br />Elk River, MN 55330 <br />Dear Pat: <br />I thought you should know how Sandy T <br />anyone's reasonable expectations to p <br />accommodate me yesterday. <br />eray went above and beyond <br />de customer service and <br />The Chamber had scheduled the police <br />at 8:15 a.m. We needed to prepare re <br />meant getting into the building by 7: <br />normally obtain the day before. <br />raining room for a seminar, beginning <br />reshments and arrange the room, which <br />0, which of course requires a key I <br />~ue to a hectic schedule and the death of an uncle which required my <br />presence at an afternoon reviewal, 2 florgot to stop in and pick up the key <br />from the police before their office cl~,osed at 5. <br />Because we're fortunate to live in a community where people know each <br />other, I felt comfortable calling San~y at home, after hours, and asking <br />for her help. When I explained my diliemma, she readily and graciously <br />offered to meet me at city hall and left me in the next morning at 7:15 on <br />her way to an early appointment for her daughter. <br />Although it wasn't Sandy's responsibi: <br />job expected of me, that's just what <br />of Elk River that this is the caliber <br />outstanding example of service, courtE <br />most of all a real professional and I <br />the extra mile". <br />ity to see that I was able to do the <br />he did! It speaks well for the City <br />of your staff. Sandy Thackeray is an <br />sy, cooperation and caring. She's <br />commend her for being willing to "go <br />Sincerely yours, <br />~vc.-f~c,~J <br />Jackie F. Schuelein <br />Executive Vice President <br />• <br />509 Highwa~• 10 • Elk River, <br />55330-1415•(612)441-31/0 <br />'Building a Better ~omnaunity Together" <br />