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______________________________________________________________________________ <br /> <br />Page 1 of 2 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Sara Youngs – Administrations Director <br />MEETING DATE: <br />July 8, 2025 <br />AGENDA ITEM NUMBER: <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• Office walk-in traffic for June consisted of 181 customers, averaging 36 per week over <br />the five-week period. Due to the timing of the June commission meeting June’s numbers <br />include the last week of May. <br />• ERMU disconnections for June <br />o Cycle 1 – 25 disconnections. <br />o Cycle 2 – 9 disconnections. <br />o Cycle 3 – 11 disconnections. <br />o Cycle 4 – 8 disconnections. <br />• Currently there are four active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />• In July, residential electric customers will receive the appliance and home efficiency <br />rebate flyer, heat pump rebate flyer, and HVAC equipment rebate flyer. <br />• Social media posts mid-June to mid-July will highlight recent community events, holiday <br />office closures, household safety tips, conservation ideas, commission meeting <br />reminders, payment drop box locations, and recognition of ERMU’s seasonal staff and <br />interns. <br />• The IT department has been managing multiple projects, and the addition of an intern <br />has been a valuable support. The intern has taken on smaller tasks like inventory <br />management and daily help desk tickets, which has allowed Parker to dedicate more <br />time to larger, high-priority projects. <br />• AMI efforts continue to demand significant attention, with a strong focus on <br />communication and coordination to schedule the remaining water meter replacement <br />appointments. <br />• Residential water customers who have not yet replaced their water meter will receive a <br />final reminder postcard during the week of July 7, 2025. Beginning with the August <br />billing cycle, a manual meter reading fee will be applied to customers who have not <br />completed the Opt-Out form, do not meet Opt-Out requirements, or have not <br />scheduled their water meter replacement. These service fees start at $50 per month. <br />73