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______________________________________________________________________________ <br /> <br />Page 1 of 1 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Tony Mauren – Governance & Communications Manager <br />MEETING DATE: <br />July 8, 2025 <br />AGENDA ITEM NUMBER: <br />4.1 <br />SUBJECT: <br />Commission Policy Review – G.4d – Customer Interests <br />ACTION REQUESTED: <br />Review the policy and provide comment <br /> <br />BACKGROUND/DISCUSSION: <br />This month commissioners are reviewing policy G.4d – Customer Interests to make comments, <br />ask questions, or recommend updates. <br /> <br />With policy G.4d, the Commission communicates its expectations for the General Manager’s <br />understanding of customer needs and management/staff employee interaction with customers <br />and customer representatives. <br /> <br />Staff is not recommending any changes to the policy. <br /> <br />ATTACHMENTS: <br />• ERMU Policy – G.4d – Customer Interests <br />44