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The Elk River Vision <br />A welcoming community with revolutionary and spirited resourcefulness, exceptional service, and community <br />engagement that encourages and inspires prosperity <br /> <br /> <br />Request for Action <br /> <br />To <br />City Council <br />Item Number <br />8.1 <br /> <br />Meeting Date <br />February 18, 2025 <br />Prepared By <br />Joe Stremcha, Business Services Director/Assistant <br />City Administrator <br /> <br />Item Description <br />Ace 360 Acceleration <br />Reviewed by <br />Seth Calvin <br />Joe Stremcha <br />Cal Portner <br />Tina Allard <br /> <br />Action Requested <br />Approve, by motion, the service agreement with Marco for ACE 365 Acceleration. <br /> <br /> <br />Background/Discussion <br />The city has utilized Marco as a support IT service provider for over 15 years. Staff requests an expanded <br />service offering more managed security tool stacks that align with organizational needs and cyber insurance <br />requirements. Elk River Municipal Utilities recently converted to ACE365 and provided staff with a favorable <br />referral. <br /> <br />Marco will provide the following through ACE365 Cloud Acceleration: <br />▪ 24x7 Managed Detect and Response (MDR) for Endpoints and Microsoft 365 Cloud Services <br />▪ Microsoft Defender for Endpoint Management <br />▪ M365 Secure Score Management <br />▪ Secure Operation Center (SOC) <br />▪ Microsoft 365 Cloud File Backups <br />▪ Service Desk for Microsoft 365 Administrative Requests <br />▪ Assigned Technical Account Manager <br />▪ Microsoft 365 Safeguards Implementation <br />▪ Endpoint Compliance Policy Development & Management using Intune <br />▪ Password Manager for IT Team and Employees <br />▪ IT Documentation Repository <br />▪ Managed Enterprise App Package & Delivery <br />▪ Windows OS In-Place Upgrades <br />▪ New Computer Provisioning with Delivery Day Helpdesk <br />▪ Preferred Pricing on M365 Project Labor <br /> <br /> <br />Page 190 of 227