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Elk River Municipal Utilities <br />G.4g1 a - Performance Metrics and Incentive Compensation Policy Scorecard - 2025 <br />Awarded <br />Sub- <br />Category <br />Percent <br />Sub -Category <br />Goal <br />Score <br />Multiplier <br />Percent <br />Percent <br />Water Quality Standards <br />5 <br />Meet <br />Requirements <br />Lead and Copper quality <br />5 <br />90th percentile <br />Bacteria Detection <br />5 <br />0 positive <br />samples <br />CAIDI <br />5 <br /><120 Min <br />Safety, Reliability <br />and Quality of <br />40 <br />Utility Services <br />SAIDI <br />5 <br /><60 Min <br />SAIFI <br />5 <br /><0.4 <br />Line Loss <br />5 <br /><5% <br />Water Loss <br />5 <br /><12% <br />Employee Turnover <br />10 <br />< 7.5% <br />Workforce <br />20 <br />Participation in Recommended <br />Development <br />and Mandatory Trainings <br />10 <br />o <br />95/o <br />Margins/Net Profit <br />15 <br />> Budget <br />Financial Goals <br />20 <br />Inventory Accuracy <br />5 <br />>98% <br />Clean Energy Choice Program <br />5 <br />+30 net <br />Communications/ <br />Participation <br />Customer Service <br />10 <br />Conservation Improvement <br />Program <br />5 <br />o <br />>95/o <br />Strategic Plan <br />10 <br />Dashboard Progress (Average) <br />10 <br />>50% <br />Total Multiplier: <br />Adopted December 12, 2012 <br />Revised October 11, 2016 <br />Revised December 17, 2019 <br />Revised December 14, 2021 <br />Revised December 13, 2022 <br />Revised December 12, 2023 <br />Revised December 10, 2024 <br />54 <br />