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Elk River <br />Municipal Utilities <br />Dear [Customer Name], <br />As part of Elk River Municipal Utilities' ongoing commitment to exceptional service, we are proactively <br />reaching out to bring a potential water usage issue at your property to your attention. <br />Through the Advanced Metering Infrastructure (AMI) system, continuous usage through your water <br />meter has been detected over the course of twenty-four consecutive hours. This suggests a possible leak <br />in your plumbing. Addressing this promptly can help prevent water waste and property damage. <br />To assist you in identifying and resolving the issue, here are some common sources of household leaks <br />that can cause continuous water usage: <br />1. Toilet Leaks: Toilets that run after flushing or that have tank -to -bowl leaks can waste a lot of <br />water. Listen for running water after flushing each toilet in the home. <br />2. Faucet Leaks: Dripping faucets or those that don't shut off completely, both inside and outside, <br />are common sources of water waste. <br />3. Water Softener Issues: Inspect your water softener for potential leaks or malfunctions, as they <br />may contribute to continuous water usage. <br />4. Whole House Humidifier Leaks: A whole house humidifier is connected to your furnace and <br />uses water to create humidity. Inspect your humidifier for leaks or malfunctions. <br />5. Irrigation System Leaks: Inspect your sprinkler and drip irrigation systems for any leaks that may <br />be contributing to continuous water usage. <br />6. Water Heater Leaks: Look for signs of corrosion or moisture on the water heater tank and <br />connections or on the floor. <br />We recommend contacting a professional plumber to help identify and repair any leaks in your home. <br />Taking quick action will help conserve water, save you money, and protect your property. <br />If you have any questions or need further assistance, please contact our customer service team during <br />regular business hours at 763.441.2020 or customerservice@ermumn.com. <br />Sincerely, <br />Elk River Municipal Utilities <br />73 <br />