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��i <br />Elk River , <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Administrations Director <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />October 8, 2024 <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• Office walk-in traffic for September consisted of 140 customers, averaging 35 customers <br />per week over the four -week period. <br />• The Cold Weather Rule (CWR) goes into effect on October 1, 2024, and will expire on <br />April 30, 2025. To comply with CWR for disconnection notifications, Elk River Municipal <br />Utilities (ERMU) is adjusting its procedures as it continues to upgrade to Advanced <br />Metering Infrastructure (AMI) electric meters. Customers who are at risk of <br />disconnection will now receive a past -due notice 30 days before the scheduled <br />disconnection date. This notice will be sent via mail. ERMU will no longer leave a door <br />hanger two weeks prior to disconnection or at the time of disconnection for AMI <br />meters. Customers with AMI meters will experience improved reconnection process. <br />Once a payment for the past due balance is made, they will be reconnected <br />immediately. This eliminates the need to wait until the next business day for <br />reconnection. This approach aims to ensure compliance with CWR while enhancing the <br />efficiency of the disconnection and reconnection process for customers with AMI <br />meters. <br />• ERMU disconnections for September <br />o Cycle 3 — 7 AMI disconnections and 13 manual disconnections <br />o Cycle 4 — 7 AMI disconnections and 13 manual disconnections <br />o Cycle 1— 28 AMI disconnections and 16 manual disconnections <br />Our credit and collections specialist has started the assessment process, customers have <br />begun receiving their notices with a due date for assessment payments being November <br />1. <br />• Finance, inventory, IT, customer service, and administration staff attended the Member <br />Information Conference (MIC), National Information Solutions Cooperative's premier <br />learning event. This event has been bringing together members, staff, partners, and <br />Page 1 of 2 <br />71 <br />