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Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Tony Mauren — Governance & Communications Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />May 14, 2024 <br />6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• In May, all customers will receive the attached flyer about SmartHub's Auto Pay <br />program. <br />• Social media posts this month feature the commission meeting notice, SmartHub Auto <br />Pay, Drinking Water Week, as well as the Memorial Day closure and garbage service <br />delay. <br />• Communications staff has completed updating the website, forms, and processes for <br />the residential and commercial rebate programs to be in line with the services provided <br />by Frontier Energy. Kudos to Jenny for working through this intricate, multi -phased <br />process! <br />• The 3CX chat feature is live on ERMU's website. During business hours customers will be <br />able to reach a customer service representative to have quick questions answered. <br />Customers can launch chat by clicking on the floating button in the bottom right corner, <br />which appears on all pages of the site. <br />• National Energy Foundation presented to fourth graders at Meadowvale, Parker, <br />Lincoln, and Twin Lakes Elementary's, April 24 -26. This budgeted initiative teaches <br />students about types of energy, how it gets to their homes, and how to use it more <br />efficiently. An additional benefit of the program is that students receive ERMU branded <br />energy saving kits to take home and apply what they've learned, while educating their <br />guardians about conservation. Jenny and I attended the first session, which went very <br />well. <br />ATTACHMENTS: <br />• Bill Insert — SmartHub Auto Pay Program <br />Page 1 of 1 <br />221 <br />