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Elk River <br />Municipal Utilities <br />COMMISSION POLICY <br />Section: <br />Governance <br />Category: <br />Governance Policies <br />Policy Reference: <br />Policy Title: <br />G.2g4 <br />Dispute Resolution Committee Charter <br />PURPOSE: <br />The Dispute Resolution Committee exists to provide customers an alternative dispute resolution <br />option for circumstances which: require action beyond the authority assigned through the <br />Delegation to Management Policies, require policy creation, revision, or exception; have <br />exhausted the established utilities procedures and/or protocol; and involves customer protected <br />data for which the customer prefers addressing the issue through a meeting closed to the public. <br />For qualifying customer disputes, the Committee will provide: a formal hearing in a closed <br />meeting allowing the customers to communicate the concern; recess and reconvene as needed to <br />conduct appropriate research and/or deliberate; make a determination within parameters <br />established through the Commission Policies and within the authorities delegated through this <br />policy; and report and/or make recommendations to the Commission as required. <br />MEMBERSHIP: <br />The Committee shall be comprised of five members, fetrr- three appointed annually and one two <br />which varies vary fef witli each dispute. The fear three members appointed annually shall include <br />two Commissioners, nadminis I at ;,)-,er-, and a field super-iateguegt and the General <br />Manager. At no time shall there be a quorum of the Commission on the Committee. The <br />Committee shall also include the director and the manager most directly involved in the dispute. <br />The Commission shall appoint Committee members annually following the Commission election <br />of officers during the March Regular Commission meeting. The Commission shall also appoint <br />the Committee Chair at that time. The General Manager- ,, a , be appointed tO fill the <br />For- disptite, �he <br />Geffifflit4ee itieltide fiM This Geffiffii4ee <br />eaeh <br />shall also a ffieffiber-. ffiew"ber- shau- <br />alfead�, been appointed <br />lent <br />to sefve on the GoFamit4ee as the admiaist+ative ma-flager- or- the field <br />the GoFamit4ee Ghair- differ to fill <br />member-, <br />shall ehoose a -eat ma-flager4supefviser- <br />Page 1 of 3 <br />51 <br />