6.1g ERMUSR 11-12-2019 - Laserfiche WebLink

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J Elk River Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: ERMU Commission Michelle Canterbury—Executive Administrative Manager MEETING DATE: AGENDA ITEM NUMBER: November 12, 2019 6.1g SUBJECT: Staff Update ACTION REQUESTED: None DISCUSSION: • The 2019 Consumer Privacy Notice is the November bill insert.The notice, which is required to be sent out annually to our customers, explains how we collect, share, and protect their personal information. In addition, it is the policy of Elk River Municipal Utilities (ERMU) to comply with the Minnesota Government Data Practices Act pertaining to government data, which includes customer data. Attached is a copy of the bill insert. • November social media posts will feature a variety of topics including: Auburn Water Tower project update, energy saving tips for fall, downtown street lighting project, Utilities United Against Scams Day, three myths about heating your home, and recognition of ERMU employees. Staff will also be posting public service announcements such as dates of upcoming commission meetings, holiday business closures, trash pickup delays, and daylight savings time. • The ERMU website overhaul initiative continues to progress as planned.The deadline for proposal submittal was October 11.The proposals were rated and interviews were conducted with the finalists on October 30. Staff is now in the process of having conversations with the references provided. The website overhaul initiative is a line- item project included in the 2020 budget which will be considered for approval by the Commission in December. • I recently attended my second session of the Minnesota Municipal Utilities Association FirstLine Supervision Training held October 9 - 11 in Plymouth, MN.The topics included: Listening in a Hectic World, Activating Change, Resolving Conflict with Your Peers, and Personnel Relations. ATTACHMENTS: • Bill Insert—2019 Consumer Privacy Notice Page 1 of 1 237