Laserfiche WebLink
UTILITIES COMMISSION MEETING <br />TO: FROM: <br />ERMU Commission Michelle Canterbury Executive Administrative Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />August 11, 2020 6.1f <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />Inserts for the August billings include information on the new LED Bulb Program and an <br />Understanding Your Bill flyer. The Customer Service Department and Communications <br />Department worked with NISC to create and brand the second phase of our bill <br />redesign. The Understanding Your Bill flyer helps explain the changes to the bill. <br />Attached are the two bill inserts. <br /> <br />July and August social media posts will feature a variety of topics including: closing the <br />door on energy waste, whats your energy style pop quiz, National Safe Digging Day, and <br />ERMUs Budget Billing Program. A notice will also be posted regarding the August <br />commission meeting date and change of meeting location. In addition to the scheduled <br />posts, time-sensitive messaging is posted as needed; a good example of this is the water <br />main break that occurred the first week of August. Our social media platforms are a <br />valuable tool for quickly relaying important information to the community. <br /> <br />This months featured blog and social media post ERMU FAQ: Summer Energy Usage. <br />Over the past month, our Customer Service Representatives and Conservation & Key <br />Accounts Manager have received a large volume of calls from customers concerned <br />about their high bills. In addition to the one-on-one conversations we have with our <br />customers regarding spikes in usage, we are always looking for ways to educate our <br />customers about this topic. Our Communications Coordinator worked with the <br />Customer Service Department to come up with a list of the most frequently asked <br />questions, and put together a very informative blog to help our customers understand <br />why their bill fluctuates in the summer months, and what they can do to conserve <br />energy. A link to the blog is listed below. <br /> <br />The ERMU website overhaul initiative continues to progress as planned. We are nearing <br />the end of stage 3 of the web development process which is the programming stage. <br />The next stage will be content and search engine optimization (SEO) which typically <br />______________________________________________________________________________ <br />Page 1 of 2 <br />97 <br /> <br />