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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionSara Youngs – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />June14, 20226.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION <br /> The customer service team continues to work diligently with Republic Servicesand the <br />City on missed garbage and recycling pickups. All parties met on June 3, 2022, to discuss <br />how Republic is addressing theissues and how we can partner on our environmental <br />initiatives. <br /> <br />The customer service team met to review theirdashboard for initiatives that were on <br />hold due to COVID-19 and the changein management. Areas of focus for the remainder <br />of 2022 include electronic signature capabilities and Advanced Metering Infrastructure <br />(AMI). Areas of focus for 2023 include AMI, an online application for new residential <br />service, a text messaging service, and a chat feature on the website. <br /> <br /> The Minnesota Department of Health (MDH) provided ERMU with a list of 70 customers <br />to contact about participating in a water sample collection to test for lead and or <br />copper. The MDH will ultimately require 30 samples and we have received 12 to date. <br /> <br /> This is our first full year promoting the Backflow Prevention Program and HydroCorp has <br />sent out two rounds of 50 letters to residents requesting that they register for the <br />program. Currently we have 55 participants. <br /> <br /> The Customer Service Book Club is reading, “Power of a Positive Team.” The team <br />reviewed ERMU’s mission and vision statements and created its own vision statement <br />for their department which identifies what the team strives to achieve daily. This vision <br />statement reads as follows: <br />o “To work together based on the values of honesty, trust and respect through <br />communication, training and education to consistently serve our community with <br />pride.” <br />______________________________________________________________________________ <br />Page 1 of 1 <br />160 <br />