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UTILITIES COMMISSION MEETING <br />TO: FROM: <br />ERMU Commission Michelle Canterbury – Executive Administrative Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />November 9, 2021 4.1 <br />SUBJECT: <br />Customer Data Privacy Policy <br />ACTION REQUESTED: <br />Approve the revised G.4d1 Customer Data Privacy Policy. <br />BACKGROUND: <br />In 2017, the Commissionworked with staff and a consulting firm to develop governance <br />policies based on the Carver Model of governance. In 2019, an initiative was created to develop <br />a migration plan for relevant old policies to become part of the new Commission Policy Manual, <br />confirm delegation of authority to management for old policies that are not governance, and <br />eliminate or remove documents that are not policy. At the November 12, 2019, commission <br />meeting, the commission addressed the administration section of the old policy manual and <br />approved the move of six policies to the Commission Policy Manual, one of those being the <br />Customer Data Privacy Policy. <br /> <br />DISCUSSION: <br />The final step of the policy manual initiative is the review of policies transferred over to the <br />Commission Policy Manual. The review process includes making any necessary updates, <br />formatting, and creating new policies that were identified. Any proposed changes or new <br />policies will be presented to the Commission for consideration and approval. <br /> <br />After review of the G.4d1 Customer Data Privacy Policy that was transferred over to nest under <br />G.4d Customer Interests, staff is recommending a few minor revisions. Attached are the <br />proposed revisions. <br /> <br />ATTACHMENTS: <br /> Revised Policy – G.4d1 – Customer Data Privacy Policy <br /> <br /> <br /> <br /> <br />______________________________________________________________________________ <br />Page 1 of 1 <br />48 <br />