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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionTom Sagstetter– Conservation & Key Accounts Manager <br />MEETING DATE:AGENDA ITEMNUMBER: <br />November 9, 20211.4 <br />SUBJECT: <br />Recognition of American Public Power Association’s Smart Energy Provider Designation <br />ACTION REQUESTED: <br />Receive the APPA Smart Energy Provider Designation Awardfor 2022 - 2023 <br />BACKGROUND \\ DISCUSSION: <br />The American Public Power Association (APPA) has awarded ERMU with the Smart Energy <br />Provider (SEP) designation. ERMU is one of70public power utilities in the nation who received <br />this honor at the Customer Connections Conference held in Scottsdale, Arizona, October 24-27. <br />This designation lasts for two years (December 1, 2021, through November 30, 2023). <br /> <br />The SEP recognizes public power utilities who demonstrate commitment to and <br />accomplishment in, smart energy program planning, energy efficiency and distributed energy <br />resources, environmental and sustainability programs, as well as communication and customer <br />experience. <br /> <br />Some of the criteria ERMU had to meet include: <br /> Smart Energy Information: This section focuses on structuring programs and establishing <br />goals and objectives that are part of normal business operations. This can include <br />research and development in distributed energy resources (DER), energy efficiency, or <br />sustainability. We also benchmark these initiatives with similar utilities. <br /> Energy Efficiency and DERs: This section measures the effectiveness of offering a variety <br />of energy efficiency and DER programs to diverse types of customers. <br /> Environmental and Sustainability Programs/Initiatives: This section assesses how a <br />utility works to reduce emissions and other adverse environmental impacts. Utilities <br />provide detailed descriptions of how they collaborate with stakeholders inside and <br />outside the community on environmentally beneficial initiatives. <br /> Communication/Education and Customer Experience: Communicating with customers is <br />the last key section. Utilities must detail how they plan and implement communications <br />and marketing initiatives for smart energy programs like energy efficiency, DER, and <br />other environmentally beneficial initiatives. Key aspects of this area are evaluating <br />customer satisfaction, and training customer service representatives. <br />______________________________________________________________________________ <br />Page 1 of 2 <br />2 <br />