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RESOLUTION No. 21-17 <br /> BOARD OF COMMISSIONERS <br /> ELK RIVER MUNICIPAL UTILITIES <br /> A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER MUNICIPAL UTILITIES <br /> RECOGNIZING CUSTOMER SERVICE WEEK,OCTOBER 4-8, 2021 <br /> WHEREAS, Elk River Municipal Utilities (ERMU) provides electric and water utility <br /> services within the City of Elk River, the City of Otsego, the City of Dayton, and Big Lake <br /> Township; and <br /> WHEREAS, the ERMU mission statement specifies: "To provide our customers with safe, <br /> reliable, cost effective and quality long term electric and water utility service. To <br /> communicate and educate our customers in the use of utility services, programs, <br /> policies, and future plans. These products and services will be provided in an <br /> environmentally and financially responsible manner"; and <br /> WHEREAS, providing excellent customer service is an essential component of <br /> successfully operating in accordance with the ERMU mission statement and an <br /> expectation of our customers; and <br /> NOW,THEREFORE, BE IT RESOLVED that ERMU will continue to work to bring lower- <br /> cost, safe, reliable electricity and water services to community homes and businesses <br /> just as it has since the utility was created; and <br /> BE IT FURTHER RESOLVED that ERMU will encourage their employees to take initiative <br /> and continue to provide new and more efficient ways of providing excellent customer <br /> service; and <br /> BE IT FURTHER RESOLVED that the week of October 4-8 be designated Customer Service <br /> Week in order to honor ERMU and its staff for the continued commitment to providing <br /> excellent customer service. <br /> This Resolution Passed and Adopted this 14th day of September, 2021. <br /> J h k J.yietz, C it <br /> Theresa Slizg inski, General Manager <br />