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______________________________________________________________________________ <br /> <br />Page 1 of 1 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Jennie Nelson – Customer Service Manager <br />MEETING DATE: <br />August 10, 2021 <br />AGENDA ITEM NUMBER: <br />6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• The City’s Environmental Coordinator and I met with representatives from Republic <br />Services and Randy’s Sanitation to discuss service issues and public communication <br />regarding their merger. They committed to being more proactive with their <br />communication when dealing with driver shortages and provided bullet points to share <br />with the community regarding their merger. <br /> <br />• The Credit & Collections Specialist and I are working with the communications <br />department to create a bill insert explaining the Cold Weather Rule changes, giving <br />energy assistance information, and notifying customers that penalties will resume in <br />January. This is planned to be inserted with the September bills. <br /> <br />• Our customer service department has been inundated with high bill complaints, mostly <br />surrounding water usage. Our customer service representatives and specialists have <br />handled the calls well and we’re all hoping for some rain! <br /> <br />• Our backflow prevention records management company, HydroCorp, sent out the first <br />few batches of residential pressure vacuum breaker (PVB) testing notifications. We’ve <br />had a few appointments made thus far and feedback about the new residential testing <br />program has been positive. <br />92