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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionJennie Nelson – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />June 8, 2021 6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />The office is opento the public and we’re starting to see customers trickle into the <br />lobby. The main reasons seem to be for purchasing garbage stickers (which they can <br />also do over the phone with the garbage hauler) and to see a smiling face, which the <br />customer service department is great at providing! <br />WiFi thermostat and AC tune-up rebate applications are flooding in. The customer <br />service representatives have been answering a lot of phone calls about the new <br />thermostat rebate program and have spent a lot of time processing the applications. <br />The moving season has begun, which means more service orders to process. In just one <br />day, there were 41 transfer service orders which require the meter technicians to gather <br />readings and processing by our billing specialist. She does a great job at keeping track of <br />outstanding service orders and makes sure the data is accurate for billing. <br />The energy assistance application deadline has been extended to September 1. Our <br />customers are really benefiting from the extension and our credit and collections <br />specialist continues to encourage our delinquent customers to apply. <br />The proposed Cold Weather Rule extension, which would expand the timeframe to <br />October 1 – April 30 instead of October 15 – April 15, seems likely to pass through <br />legislation. If it does, we will need to work with National Information Solutions <br />Cooperative to adjust some of the custom programming we have within our software. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />90 <br />