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______________________________________________________________________________ <br /> <br />Page 1 of 1 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Jennie Nelson – Customer Service Manager <br />MEETING DATE: <br />February 9, 2021 <br />AGENDA ITEM NUMBER: <br />6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None. <br /> <br />DISCUSSION: <br />• The construction industry has certainly not taken a winter break! New service <br />applications and account setups continue to keep our department busy. I have great <br />appreciation for the attention to detail staff employs in this process, from application <br />and account setup all the way to meter installation in the billing system. <br /> <br />• Work continues on the Remit Plus (remote deposit and check scanning) software <br />implementation. The customer service, IT, and finance departments will be working <br />together on virtual training sometime in February, with a live date of March 1. <br /> <br />• Our Billing Specialist works diligently to comb through accounts before every billing to <br />identify issues with meter readings or high/low usage. She has identified several water <br />meters that have recently failed and has worked with the water department to address <br />those issues. <br /> <br />• Our Credit & Collections Specialist is following up weekly on delinquent tags that are <br />hung on customer’s door that receive no response. She puts in a lot of effort to try to <br />determine if the property is vacant or not and what the best next steps are for the <br />account. <br /> <br />• This year has gotten off to a great start for residential energy efficient appliance rebate <br />applications. Our Customer Service Representatives have been busy verifying the <br />efficiency of the appliances and adding those credits to customer’s accounts. <br />119