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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionJennie Nelson – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />January 12, 20216.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> The NISC Year End process was a success! This process runs annually on New Year’s Eve <br />and requires a lot of preparation to ensure a smooth completion. The customer service <br />department works closely with the finance department to ensure all steps are <br />completed and I am very grateful for their willingness to help. <br /> <br />No rate increases for electric and water make for an easy start to the new billing year, <br />but there are many other annual changes. We will also update the sewer, garbage, and <br />stormwater rates. <br /> <br /> Our check endorsing machine is no longer working properly so we have been <br />researching replacement options. Given that check processing technology has changed <br />drastically over the years, the endorsing machine we currently use will not be able to be <br />replaced in its same form. We are working with NISC to explore their remote deposit <br />and payment posting solution to see if this new technology will fit our needs and <br />improve efficiency. <br /> <br /> The customer service, mapping, and IT departments worked together to import data <br />into the customer information system that would ultimately bring enhancements to our <br />field staff who utilize our mobile work management solution. This project has been on <br />the horizon for a few years and it feels great that it is completed. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />98 <br />