5.4 LIBSR 10-27-2020 - Laserfiche WebLink

Home Browse Search

5.4 To: Elk River Library Board CC: Robbie Schake, LSC From: Brandi Canter, Lead Patron Services Supervisor Date: October 19, 2020 GRRL Providing Services During COVID-19 There's a lot to unpack since GRRL libraries closed on March 16. Robbie provides a useful timeline for how we have restarted services at the Elk River library specifically. We've also asked staff to think about how we can better support those students and parents/caregivers who are struggling with home learning either because of being involved in hybrid and/or distance learning or because they've doing homeschooling. Required mitigation procedures mean that we are limited in what we can offer—for example, limited times for wifi, computer or study area use. However, we've also expanded offsite options. We have a new hotline —1-888-GET-GRRL—that patrons can access Monday through Thursday, 10 a.m to 8 p.m., Friday 10 a.m. to 6 p.m., and Saturdays 10 a.m. to 5 p.m. We've also made our online chat more accessible — go to just about any page under griver.org and click on the Ask A Librarian widget on the right of the screen for reference support 24/7. Finally, we've significantly expanded our digital offerings through OverDrive, Hoopla, and more. GRRL Year -End Campaign Our annual fundraising effort is underway, October 1 through January 31, 2021. Funds raised through this effort are split three ways: collection (5500), programming (2590), and communications (20%). These funds are extremely important for helping us meet patron needs, and often go toward things that we might not otherwise be able to provide. Within the collection, Year-end Campaign funds have paid for Brain Fitness Kits, Lucky Day collections, Try it Yourself kits, etc. Within programming, we use these funds for our popular Read Down Your Fines program to help patrons how have difficulty paying their fines. We also used the program portion to purchase summer's extremely popular Story Strolls. Diversity, Equity and Inclusion Survey As part of our larger Diversity Equity and Inclusion (DEI) audit, we will soon be rolling out a survey for patrons to help us know better how we're doing in our efforts to reflect our communities. The DEI Toolkit is through the Charities Review Council and includes surveys of staff and community stakeholders. Please help us get the word out. Patrons can sign up to receive a survey (and additional communications) at https://griver.org/subscribe-to-email-list GPIAT MM UGION& a BRARY