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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU Commission Michelle Canterbury– Executive Administrative Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />September 8, 20206.1f <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> TheSeptember bill insert is a promotional flyer on our Automatic Bill Payment program. <br />This program, where the full amount of a customer’s monthly utility bill is drafted from <br />their bank account on the due date, is a quick and easy wayforcustomersto pay their <br />bill. A $5.00 bill credit will be offered to new customers enrolling for the first time. <br />Attached is a copy of the bill insert. <br /> <br /> August and September social media posts feature a variety of topics including: <br />SmartHub; wasted energy detective - mysterious living room losses; refrigerator: a look <br />inside; ok smart speaker, help me save energy; ERMU’s Employee Wellness Program; <br />and various public service announcements. A notice will also be posted regarding the <br />September commission meeting date and change of meeting location. <br /> <br /> The Communications Department continues to create and implement videos into our <br />social media whenever possible. Although you won’t see it until next month, <br />Communications & Administrative Coordinator Tony Mauren sought to get the best <br />footage of the pole top rescue training possible, which required a towering ascent in a <br />bucket to capture the action from a totally different angle. Some of you may remember <br />that last year Tony climbed the Gary Street Water. It’s a good thing he doesn’t have a <br />fear of heights and will do whatever it takes to produce a great video! See attached <br />pictures. <br /> <br /> The ERMU website overhaul initiative is moving along nicely, keeping the <br />Communications Department very busy with copy editing content and selecting images <br />and graphics for the new site. We are nearing the end of stage 3 of the web <br />development process which is the programming stage. The next stage will be content <br />and search engine optimization (SEO) which typically takes between 2 to 4 weeks. Based <br />on the current progress of the project, the go-live date has been pushed out about a <br />month from what we had originally planned on; the good news is it will still occur before <br />the end of 2020. <br />______________________________________________________________________________ <br />Page 1 of 2 <br />86 <br />