1.5 ERMUSR 09-08-2020 - Laserfiche WebLink

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UTILITIES COMMISSION MEETING TO: FROM: ERMU Commission Theresa Slominski –Administrations Director MEETING DATE: AGENDA ITEM NUMBER: September 8, 20201.5 SUBJECT: 2020 Customer Service Week ACTION REQUESTED: Adopt Resolution20-6 Recognizing Customer Service Week, October 5-9, 2020 BACKGROUND: In 1992 the U.S. Congress, by Senate joint resolution, designated the first week of Octoberas National Customer Service Week and requested the President issue a proclamation in support. On October 8, 1992, President George Bush issued Proclamation 6485 recognizing the first week of October as National Customer Service Week. In President Bush’s proclamation he notes, “…businesses will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction…” DISCUSSION: Elk River Municipal Utilities’ mission statement promises: “To provide our customers with safe, reliable, cost effective and quality long term electric and water utility service. To communicate and educate our customers in the use of utility services, programs, policies, and future plans. These products and services will be provided in an environmentally and financially responsible manner.” To be successful in our mission, it is essential that ERMU provide excellent customer service while providing safe, reliable, and cost-effectiveutility services. ATTACHMENTS: Resolution 20-6 Recognizing 2020 Customer Service Week ______________________________________________________________________________ Page 1 of 1 4