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6.1.D ERMUSR 5-12-2020
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6.1.D ERMUSR 5-12-2020
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5/11/2020 11:24:20 AM
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City Government
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ERMUSR
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5/12/2020
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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU Commission Jennie Nelson – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />May , 2020 6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />No <br />DISCUSSION: <br />The Customer Service Department continues to operate in safe mode while still fully <br />serving our customers. Staff has been very busy with move in/outs, new services, and <br />title company requests. <br />Customer service staff has been working with customers expressing need for payment <br />arrangements and fulfilling requests from energy assistance agencies when they need <br />additional information for applications they receive. <br />The National Information Solutions Cooperative (NISC) programming team is hard at <br />work programming our new bill design. We anticipate being able to start testing the <br />second or third week of May. <br />We had to postpone a Business Process Review visit from NISC that was scheduled for <br />the last week of April. We are working with NISC staff to reschedule for later this <br />summer. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />211 <br />
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