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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU Commission Jennie Nelson – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />May 12, 2020 4.2 <br />SUBJECT: <br />Deposit Policy <br />ACTION REQUESTED: <br />None <br />BACKGROUND: <br />During the April 14, 2020 meeting, the commission discussed the current Customer Deposit <br />Policy. More specifically, the commission discussed the timeframe in which Elk River Municipal <br />Utilities keeps a deposit on a customer’s account. Per the policy, the deposit is held on the <br />account until the account is inactive. The commission directed staff to research other utilities’ <br />policies and bring information back in May. <br />DISCUSSION: <br />Staff is in the process of gathering data from neighboring utilities regarding their policies. Staff <br />has also reached out to the Minnesota Municipal Utilities Association to conduct a survey <br />amongst their members on their deposit policies. The American Public Power Association is also <br />compiling survey data regarding customer policies. As this information is not fully compiled, this <br />will be brought back to the commission at a later date. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />115 <br />