Laserfiche WebLink
Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Tom Sagstetter—Conservation & Key Accounts Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> November 12, 2019 1.5 <br /> SUBJECT: <br /> Recognition of American Public Power Association's Smart Energy Provider Designation <br /> ACTION REQUESTED: <br /> Receive the APPA Smart Energy Provider Designation Award for 2020- 2021 <br /> BACKGROUND\ DISCUSSION: <br /> The American Public Power Association (APPA) honored Elk River Municipal Utilities (ERMU) on <br /> October 29, 2019 with the "Smart Energy Provider" (SEP) designation. ERMU is one of sixty <br /> public power utilities in the nation to receive this designation, which lasts for two years <br /> (December 1, 2019 through November 30, 2021). <br /> The SEP designation recognizes public power utilities for leadership in four key areas: smart <br /> energy program structure, energy efficiency and distributed energy programs, environmental <br /> and sustainability initiatives, and the customer experience. <br /> Some the criteria ERMU had to meet include: <br /> • Smart Energy Information: Structuring a smart energy program into operations; <br /> engaging in research and development in areas including energy efficiency, <br /> sustainability, and distributed energy resources; and benchmarking these programs <br /> against utilities with similar attributes. <br /> • Energy Efficiency and Distributed Energy Resources (DERs): Offering a variety of energy <br /> efficiency and DER programs — such as supply and demand energy efficiency programs, <br /> demand response, and distributed generation and storage — to different types of <br /> customers. <br /> • Environmental and Sustainability Programs/Initiatives: Working to reduce emissions and <br /> other adverse impacts to the environment through programs and partnerships with <br /> other community stakeholders. <br /> • Communication/Education and Customer Experience: Communicating with customers <br /> about smart energy policies, procedures, and programs and evaluating customer <br /> satisfaction with smart energy programs.This includes training customer service <br /> representatives to enhance the customer experience with these programs. <br /> Page 1 of 2 <br /> 2 <br />