Laserfiche WebLink
Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Theresa Slominski—Finance & Office Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> January 8, 2019 6.1 b <br /> SUBJECT: <br /> Staff Update <br /> ACTION REQUESTED: <br /> None <br /> DISCUSSION: <br /> • The bulletproof glass at the front counter was installed after business hours on Friday, <br /> December 14. It looks very professional and still provides a good customer service <br /> experience. We are able to dialogue with customers, as the arched glass pieces allow <br /> sound to transfer easily, and there is no distortion or reduction in volume. <br /> • Final power cost adjustment(PCA)totals distributed to customers throughout December <br /> were $258,717.57. <br /> • Inventory counts were completed December 27, 2018 and went very well. The new <br /> Inventory person hired at the end of February 2018 did a great job organizing the electric <br /> inventory throughout the year which facilitated a very efficient final inventory count. <br /> Final results for electric were 98.96% inventory accuracy, and 100% for water. <br /> • Early Performance Metrics Incentive Compensation preliminary reporting for 2018 4th <br /> quarter is attached,which shows a score of 85 out of 100. The missing 15 points are from <br /> two sub-categories: the Customer Satisfaction metric of 89%, which is under the goal of <br /> > 90%,worth 5 points, and the Employee Turnover metric of 9.09%,which is over the <br /> goal of< 7.5%, and worth 10 points. Final presentation of this will be in April 2019 <br /> when the financial audit is completed and those final numbers are available. We will need <br /> to accrue this expense for the audit and will be using the score of 85 and the multiplier of <br /> 100% for our calculations, effectively 1.7% of the possible 2%. <br /> ATTACHMENTS: <br /> • 4th Quarter 2018 PMIC preliminary results <br /> Page 1 of 1 <br /> 98 <br />