1.5 ERMUSR 09-11-2018 - Laserfiche WebLink

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Elk River Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: ERMU Commission Troy Adams, P.E.—General Manager MEETING DATE: AGENDA ITEM NUMBER: September 11, 2018 1.5 SUBJECT: 2018 Customer Service Week ACTION REQUESTED: Adopt Resolution 18-12 Recognizing Customer Service Week, October 1-5, 2018 BACKGROUND: In 1992 the Congress, by Senate joint resolution, designated the first week of October of 1992 as National Customer Service Week and requested the President issue a proclamation in support. On October 8, 1992, President George Bush issued Proclamation 6485 recognizing National Customer Service Week the first week of October 1992. In President Bush's proclamation he notes "A businesses [sic] will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction..." DISCUSSION: Elk River Municipal Utilities mission statement specifies: To provide our customers with safe, reliable, cost effective and quality long term electric and water utility service. To communicate and educate our customers in the use of utility services, programs,policies, and future plans. These products and services will be provided in an environmentally and financially responsible manner. To be successful in our mission to our customers, it is essential that ERMU provide excellent customer service while providing safe, reliable, and cost effective utility services. FINANCIAL IMPACT: None ATTACHMENTS: • Resolution 18-12 Recognizing 2018 Customer Service Week Page 1 of 1 3