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ELK RIVER MUNICIPAL UTILITIES <br /> REGULAR MEETING OF THE <br /> ELK RIVER UTILITIES COMMISSION <br /> HELD AT THE ELK RIVER MUNICIPAL UTILITIES OFFICE <br /> JULY 13, 1999 <br /> Members Present: President, James Tralle; Vice Chairman, John Dietz; Trustee, George <br /> Zabee <br /> Staff Present: Bryan Adams, General Manager; Glenn Sundeen, Line Superintendent; <br /> Robert McCartney, Water Superintendent; Patricia Hemza, Office Manager <br /> Others Present: Vance Zehringer, Customer Services Consultant <br /> 1. Call meeting to order at 4:00 P.M..July 13, 1999 <br /> 2. Consider Utilities Agenda <br /> George Zabee moved to approve the Utilities Agenda, with one addition from <br /> Bryan Adams. James Tralle seconded the motion. Motion carried 2-0. <br /> 3. Consider Consent Agenda <br /> George Zabee moved to approve the Consent Agenda as follows: <br /> 6-8-99 Minutes <br /> June Check Register <br /> Financials <br /> John Dietz arrived at 4:10 P.M. <br /> 5.1 Review Final Results from Customer Visits <br /> Vance Zehringer presented his final report on the Key Account Visits he has <br /> made. He noted that in each case, these key accounts were very satisfied with <br /> the level of service and experiences they had in dealing with utility personnel, <br /> as well as the reliability of service. The area of concern in ten percent of those <br /> demand customers is the cost of electricity due to their low load factor. Various <br /> solutions were discussed between Staff and the Commission. James Tralle noted <br /> the fine job that is being done by Vance Zehringer, and expressed his <br /> appreciation. <br />