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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Jennie Nelson—Customer Service Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> May 8, 2018 4.1 <br /> SUBJECT: <br /> Multi-Billing Cycle Grace Period <br /> ACTION REQUESTED: <br /> Approve the revised Service Policies Policy <br /> BACKGROUND: <br /> In January 2018, ERMU changed from one billing cycle to four, which resulted in customers' <br /> due dates potentially fluctuating by a few days depending on how many days were in that month. <br /> Currently,penalties are applied the next day following the due date. <br /> DISCUSSION: <br /> Staff recognizes that the due date change was a difficult change for some customers and is <br /> recommending implementing a grace period of up to 6 days after the due date before applying <br /> penalties. The proposed change is reflected in the attached draft. <br /> ATTACHMENTS: <br /> • Revised ERMU Policy—A.1 — Service Policies <br /> Page 1 of 1 <br /> 48 <br />