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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Jennie Nelson—Customer Service Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> January 9, 2018 2.5 <br /> SUBJECT: <br /> Customer Deposit Policy <br /> ACTION REQUESTED: <br /> Approve the revised Customer Deposit Policy <br /> BACKGROUND: <br /> The goal of the Customer Deposit Policy is to have measures in place that are consistent with <br /> industry standards and minimize the financial risk to the Utility and all customers. <br /> DISCUSSION: <br /> Staff has been reviewing the current policy and would like to strengthen the verbiage <br /> surrounding new accounts. Any new account that is established whether it is from a move, <br /> bankruptcy, additional account, etc. is subject to the customer deposit policy and the policy <br /> should reflect that. The changes that are proposed are minor and are only being made to remove <br /> any gray area. <br /> FINANCIAL IMPACT: <br /> N/A <br /> ATTACHMENTS: <br /> • Revised ERMU Policy—A.6—Customer Deposit Policy <br /> Page 1 of 1 <br /> 34 <br />