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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Theresa Slominski—Finance & Office Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> October 10, 2017 6.1b <br /> SUBJECT: <br /> Staff Update <br /> ACTION REQUESTED: <br /> None <br /> DISCUSSION: <br /> • Troy and I met with our auditors on Tuesday, September 19, 2017 for their annual visit <br /> with us. This was an opportunity to discuss issues, evaluate customer satisfaction, and <br /> pro-actively prepare for upcoming changes. It was a good meeting and we were able to <br /> confirm the great working relationship we have with our auditors. Topics covered were <br /> the governance policies being adopted,the change to the five member commission, and <br /> current financial statement presentations. We also discussed upcoming GASB <br /> implementations and determined they will not have much impact on us. <br /> • The annual Member Information Conference (MIC)provided by NISC was September 25 <br /> —28, 2017. We sent the Customer Service Manager, a Customer Service Representative, <br /> the Inventory Person, an Accountant,the PR/AP Specialist, and the Technical Services <br /> Superintendent. <br /> • It was Customer Service Week October 2-6 and we celebrated the good work that our <br /> customer service staff do to provide exceptional customer service to our customers. With <br /> the cold weather rule dates fast approaching, October 15 through April 15,we will have <br /> another round of"opportunities"with our final mass shutoff of the year. I don't have any <br /> solid numbers on how many accounts we will shutoff but it is usually around 50. <br /> Page 1 of 1 <br /> 93 <br />