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EGty1� ,.,�� Request for Action <br /> River <br /> To Item Number <br /> Mayor and City Council 4.6 <br /> Agenda Section Meeting Date Prepared by <br /> Consent September 18, 2017 Cal Portner, City Administrator <br /> Item Description Reviewed by <br /> Under/Over-billed Utility Account Billing Policy Lori Ziemer, Finance Director <br /> Reviewed by <br /> Jennie Nelson, ERMU Customer Service Manager <br /> Action Requested <br /> Approve,by motion, a policy to guide the billing for over and under billed utility accounts. <br /> Background/Discussion <br /> Occasionally staff will find utility accounts which were under or over billed due to clerical or other <br /> oversite. <br /> The city contracts with ERMU to provide utility billing and collection. ERMU has recently migrated to a <br /> state-of-the-art billing software which enables a more efficient audit of accounts to ensure proper billing. <br /> With ERMU's recent territory acquisition within the City of Elk River,we have identified accounts that <br /> were improperly billed. <br /> The Council expressed consensus in work session to bill city utility accounts in a similar fashion as <br /> ERMU corrects their water and electrical accounts. The new policy reflects that direction. <br /> Financial Impact <br /> N/A <br /> Attachments <br /> ■ Under/Over-billed Utility Account Billing Policy <br /> The Elk River Vision <br /> A PehoMing community 2a itb revolutionary and spirited resourcefulness, exceptional POWERED By <br /> service, and community engagement that encourages and inspires prosperity INAWRE1 <br />