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,tcli01,c16' 2-.q l(P. <br /> nti I 7 <br /> i <br /> Patron Services S upervisor Repoit <br /> To: Elk River Library Board I <br /> CC: Will Hollerich, LSC; Laura Wetch,City of Elk River <br /> From: Brandi Canter, PSS <br /> Date: February 9, 2016 I <br /> t <br /> GRRL is moving forward with its new Strategic Plan for 2016-2020. The new strategic plan <br /> answers the request from local community leaders and our users by adding greater focus on 1' <br /> community outreach and collaboration as well as additional technology services. Every Library <br /> t <br /> Services Coordinator will develop a local action plan for his or her branches, identifying a t <br /> specific group of users and/or non-users where we can focus outreach, programming or other i <br /> 1 <br /> efforts. t <br /> t <br /> In addition, a proposal went before the board in January, and is expected to be voted on in <br /> March, to restructure the Patron Services department by eliminating the Associate Director of <br /> Patron Services position. This change would make the Executive Director more involved with 1 <br /> decisions impacting the local level, and it would free up funds for a third regional Patron <br /> Services Librarian position with an emphasis on outreach services. <br /> Last fall GRRL completed a survey of users and non-users. Nearly 1,300 people responded, and I <br /> of that, just under 9% listed an Elk River zip code. The vast majority of library users (+70%) <br /> continue to use the library to check out physical materials like books, music and videos. Other <br /> high uses included using library computers and/or WiFi (24%) and attending programs (13%). <br /> The biggest request from respondents was for more and/or more regular open hours. <br /> i <br /> Lastly, on March 1 our Executive Director, Karen Pundsack, and Will are going to be speaking , <br /> to the Sherburne County Commissioners with an update about the strategic plan and library <br /> services in Sherburne County. <br /> P <br /> 3 <br /> 1 <br /> .1. <br /> I <br /> i <br /> I <br /> i <br /> i <br /> I <br /> 1 <br /> t <br /> ' <br />