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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Jennie Nelson—Customer Service Manager <br /> John Dietz—Chair <br /> Al Nadeau—Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> January 12, 2016 5.1 <br /> SUBJECT: <br /> NISC SmartHub Overview <br /> BACKGROUND: <br /> Elk River Municipal Utilities went live on NISC's software on February 2, 2015. One of the <br /> most exciting aspects of the software for staff and for customers has been SmartHub, which is <br /> the online payment and account overview system. <br /> DISCUSSION: <br /> SmartHub offers many options for customers such as bill payment, ability to review their <br /> payment and bill history, analyze usage data, and submit questions to staff. Staff wanted to take <br /> the opportunity walk through the system with the commission and showcase some of the <br /> highlights of the website. <br /> ACTION REQUESTED: <br /> No action requested. <br /> P-OWERED B ! <br /> _ Page 1 of 1 <br /> NATURE <br /> Reliable Public <br /> Power Provider P OWERED T O S ERV E <br /> 94 <br />