5.4. ERMUSR 06-16-2015 - Laserfiche WebLink

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Elk River Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: Elk River Municipal Utilities Commission Wage and Benefits Committee: John Dietz—Chair John Dietz, Troy Adams, Mark Fuchs, Theresa Al Nadeau—Vice Chair Slominski Daryl Thompson—Trustee MEETING DATE: AGENDA ITEM NUMBER: June 16, 2015 5.4 SUBJECT: Wage & Benefits Committee Update BACKGROUND: On April 14, 2015, the W&BC met to review some 2015 personnel changes due to retirements,turnover, and growth. During this review it was identified that adjustments were likely warranted for the Customer Service Manager position due to growth in responsibilities relating to the new billing software. Further evaluation was needed for review at a later date. DISCUSSION: On June 12, 2015,the W&BC met to follow up and review the position points for the Customer Service Manager position as well as review commissioner compensation and Electric Technician certification requirements. Customer Service Manager Upon review of the position points, it was determined that points in three of the five job evaluation system categories used for the ERMU pay plan should be adjusted. The scope of decision making for this position has expanded beyond department focus to include some judgments involving multi-department policy interpretation. Similarly, thinking challenges and problem solving related to this position have become more complex relating to broad operating policy. Interaction and communications relating to this position have grown beyond department focus to include intergovernmental and external representation of ERMU direction and message. The growth of this job position occurred during the transition to the billing software,but was also apparent with the authority and responsibility relating to billing city services. The implementation of a city franchise fee and storm water utility involved significant decision making authority from this position. The revamping of the garbage and recycling programs also involved a higher level of decision making that the position previously had. These city services also require a greater level of authority to act on behalf of ERMU with our outside vendors. This position will play a significant role in the communication and decision making associated with the customer account data migration from the upcoming electric service territory acquisition. POWERED D Y Page 1 of 2 NATURE Reliable Public Power Provider P O W E R E D T o S E R V E