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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Theresa Slominski—Finance and Office Manager <br /> John Dietz—Chair <br /> Al Nadeau—Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> March 17, 2015 6.1b <br /> SUBJECT: <br /> Staff Update <br /> DISCUSSION: <br /> Much of the time this month was spent working on the conversion and learning the new <br /> software, as presented by the Customer Service Manager's report. We continue to learn and <br /> enjoy the improvements the software brings, and lament some of the losses. As a new"market" <br /> for NISC, there are still some challenges for making a multiple service municipal utility work in <br /> software designed for electric service co-op utilities. We are scheduling a meeting with the <br /> management at NISC in Mandan to bring forth our concerns. <br /> We also spent considerable time preparing for the audit. The auditors were here on Thursday <br /> and Friday, February 26th and February 27th and all went well. There were some challenges for <br /> them as they needed to familiarize themselves with our new software and the new reporting that <br /> came with it,but we were able to work through it. They are at the City the week of March 9th <br /> through March 13th. The auditors hope to report to the commission at the April meeting, and are <br /> tentatively scheduled for April 14th <br /> Our most recent hire for the Purchasing Specialist did not work out,unfortunately, and we let her <br /> go on Friday,March 6th. We did not feel the next runner up candidates were the best fit and so <br /> the position will be advertised again,this time in the Star Tribune, MMUA website, LMC <br /> website, as well as posting on our website. We will be accepting applications through March <br /> 27th. <br /> Michelle Anderson has been promoted from a Customer Service Representative (CSR)to the <br /> Billing Specialist(a position that has been vacant since June 2014). She has been with us since <br /> 2008 and will be a welcome help with the new software. She will be fully transitioning to the <br /> new position once a new CSR is hired. We will be advertising for a new CSR through the Star <br /> News to replace her vacated position and will be accepting applications through March 20th <br /> • POWERED 11 <br /> Page 1 of 1 NATURE <br /> Reliable Public <br /> Power Provider P O W E R E D T o S v E <br /> 71 <br />