6.1.b. ERMUSR 12-16-2014 - Laserfiche WebLink

Home Browse Search

Elk River Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: Elk River Municipal Utilities Commission Theresa Slominski—Finance and Office Manager John Dietz—Chair Al Nadeau—Vice Chair Daryl Thompson—Trustee MEETING DATE: AGENDA ITEM NUMBER: December 16, 2014 6.1b SUBJECT: Staff Update DISCUSSION: We had 2,550 credit card payment transactions in November, compared to 2,875 in October. (October's activity is usually higher as the cold weather rules take effect and customers make payments to become current on their accounts.) The fee for November should be $5,737.50. An update on the software conversion: • Scenario Training went well the week of December 1st through the 5th. This was a hands-on training in the new software specific to calls and front counter interaction with customers. Staff was able to see how customer transactions are processed in the new software, and then"practice"these transactions. It is very different from our current processes and will result in major changes in staff duties - as some items were segregated to various people before,but now will be handled by all staff at the time of interaction with the customer instead. This is challenging at this time because of the additional learning taking place. (Not only are staff learning new software,but also learning about additional steps and processes they did not participate in before.) • There will be ongoing training on an individual basis this next month and then NISC will be back the first week of January to review process training for the various activities necessary for total completion of the billing processes. • NISC will also be onsite for the go-live week the first week in February. We advertised for the Purchasing Specialist position in November and received approximately 30 applications. We anticipate interviewing candidates this month and the new employee starting after the first of the year. To update on the PCAs, we received a small credit of$6,869 in November 2014. Through November's bill, the accumulated PCA total is $707,460. We charged 6 mils in May collecting $130,131, 6 mils in June collecting$131,188, 2 mils in July collecting $46,277, and 1 mil in El IP-OWEHEB D1 Page 1 of 2 NATURE ll b Reliable Public Power Provider P O W E R E D T O S E R V E 81