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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Theresa Slominski—Finance &Office Manager <br /> John Dietz—Chair <br /> Al Nadeau—Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> November 18, 2014 5.1 <br /> SUBJECT: <br /> Performance Metrics Update <br /> BACKGROUND: <br /> Following adoption of the Commission adopted Performance Metrics program in December <br /> 2012, we will be tracking the progress for 2014, to be awarded in 2015. This is a company <br /> performance based program designed to incentivize employee commitment towards the <br /> company's success. Divided into categories representing core values of the company and again <br /> into sub-categories that are quantifiable, this program is designed to track goals that require <br /> companywide support of the employees to continually achieve. When the employees work <br /> together as a team to achieve these goals,the company recognizes a corresponding increase in <br /> value to our customers. <br /> DISCUSSION: <br /> At close of the fiscal 2014 year, and completion of the audit, the final score card would be <br /> evaluated and presented to the Commission for awarding the related bonus in 2015. We will <br /> track the progress of the company and the related score card quarterly throughout 2014. This will <br /> help to keep the Commission and employees informed of our success/failure throughout the year <br /> and will also help with budgeting for the 2015 year. <br /> The scorecard is attached, projecting scores that have known components at this date, and with <br /> some notes for the third quarter results. You will note we are on target for all metrics, except <br /> one. Only the CAIDI reliability metric is off target. CAIDI is the average outage duration, or <br /> average restoration time. The goal is 2 hours or less and we are just under 3 hours for the metric <br /> calculation. This is certainly not indicative of our capability,but rather a factor of the increased <br /> "critter activity"that has plagued us this year. Noting these items indicates that the metrics goals <br /> are probably not set too low for easy achievement,but offer some challenge to meet them. <br /> ACTION REQUESTED: <br /> None, this is for information only. <br /> P O W E R E D I T <br /> MI Page 1 of 2 NATURE <br /> Reliable Public <br /> Power Provider POWERED T o S E a V E <br /> 62 <br />